Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted: (if applicable)
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you’ve not received your refund within 5 days of approval, please contact us at contact@grillandgear.co.uk.
Warranty Policy
We strive to supply barbecue equipment and accessories of good quality with aftersales support and hope you are fully satisfied with your purchase. If you identify a fault or defective workmanship with equipment or parts we supply we request you engage directly with our supplier who will ensure the defect if remedied immediately. Please feel free to contact us and we will provide advice on who to contact.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@grillandgear.co.uk and send your item to: Grill & Gear, 2 The Circus, Leatherhead, KT22 7BZ, United Kingdom.
To return your product, you should mail your product to: Grill & Gear, 2 The Circus, Leatherhead, KT22 7BZ, United Kingdom.
