Shipping policy

Grills & Smokers

We deliver Grills and Smokers to our local area only using our own staff and delivery van. Our local area extends to a radius of 10 miles from our shop in Leatherhead, Surrey. This would include the areas of Leatherhead, Ashtead, Epsom, Esher, Dorking, Guildford, Woking, Redhill, Croydon, Sutton, Kingston, Crawley and Staines and local villages to these areas. 

Deliveries outside these areas is also free of charge, but for these areas delivery will be made by independent courier, usually on a palletised basis.  In this instance we will provide an indicative date of delivery at the time of booking.   The only exception to this policy is with respect to ex-display items which cannot be delivered by courier and items of this nature will be unavailable for delivery outside the local area stated above.

Sorry, we cannot deliver grills and smokers outside the mainland United Kingdom.

Deliveries of grills and smokers in stock will be made within 1 to 3 business days following order, which will be confirmed by email or phone following the receipt of your order.   Deliveries of grills not in stock will be subject to availability and delivery from our suppliers, which generally means a delivery time ranging from 5 to 10 days. 

Unless you have ordered your Grill or Smoker assembled, it will be delivered in their original packaging and provided to you at your property.   We request that you immediately examine the packaging for any sign of shipping damage and inform the driver of any concerns at the time of delivery.     

On some occasions items will be shipped directly from our suppliers, which will involve additional terms and conditions from those indicated above.   We will inform you of these additional terms and conditions, should the item you have ordered is being shipped directly from our suppliers. 

Household fuels

We cannot provide standard delivery on household fuels such as gas bottles, coal, logs and charcoal.  We request you buy in store or order for click and collect.   However, we can provide delivery for these items under special circumstances, subject to an optional delivery charge, so please contact the shop for further information on 01372 362 352

Standard delivery

Shipments for items in stock (excluding household fuels) are processed in two business days and will be shipped by courier.  Our standard delivery charge is £7.50 for a basket with an overall value of £50.00 or less.   Orders over £50.00 will be shipped free of charge, for items in the UK mainland.   Orders to Northern Ireland may be subject to an additional charge, depending upon the weight and value of items ordered.

Assembly Service

We offer an assembly service and can deliver your grill or smoker fully assembled and ready for use.   This is a fee paid service, with the charge dependent upon the size and complexity of your grill or smoker.  These assembly fees range from £50 for a two-burner gas grill to £125 for a six-burner grill.   Please contact the shop for further information on fees and delivery times for this service.